Booking Process

VerusCars works with a large network of car rental partners worldwide, so in many cases there’s an alternative pick-up point not far from the place you’re looking for.

• Check the nearest airport – Airport locations usually have the widest choice of cars and the most flexible opening hours.
• Look at major transport hubs – Try searching for pick-up at train stations, bus terminals or other big transit points in the same city or region.
• Try the city or downtown area – Many suppliers operate branches in the city centre or business districts rather than in smaller neighbourhoods.

If you’ve tried nearby locations and still can’t find a suitable option, get in touch with us via the VerusCars Help Center or contact form – our team will gladly help you find the closest available pick-up point.

The pick-up time is important because the rental supplier has to prepare a specific car for you and keep a parking space available, especially at busy locations like airports.

• Suppliers use the time you choose to hold the car for you. Most of them offer a short grace period after your scheduled pick-up time to allow for things like flight delays, long queues at the airport or bad weather. During this period (usually from about 30 minutes up to a few hours, within the branch’s working hours) your car is still reserved and you won’t be charged extra. The exact grace period and opening hours are shown in the supplier’s conditions and on your VerusCars voucher.
• If you arrive much later than the chosen time, the supplier may assume you’re not coming. After the grace period ends, your booking can be treated as a no-show, the reservation may be cancelled without a refund, and the car can be given to another customer.

If you’re collecting a car at an airport, we recommend setting your pick-up time to 1–2 hours after your scheduled flight arrival to give yourself enough time to land, collect baggage and reach the rental desk.

Rental days are always counted in full 24-hour blocks starting from the exact time you pick up the car.

For example:

if you collect the car at 10:00 on Monday and return it at 10:00 on Tuesday, this is 1 rental day;
if you collect it at 10:00 on Monday and return it at 11:00 on Tuesday, this is already 2 rental days.
Even one extra hour can mean an extra rental day charged by the supplier, so, when making a reservation on VerusCars, always choose your pick-up and drop-off times carefully to avoid unnecessary additional costs.

Most VerusCars discounts are applied automatically through a special offer link rather than a manual code.

If you have a VerusCars account and agree to receive marketing messages, you may occasionally get exclusive deals – for example, limited-time promotions or a small surprise around your birthday. When you click on such a link and make a booking, the discounted prices are already shown in the search results and at checkout, so you don’t need to enter anything yourself.

Always start your booking from the promotional email or banner link – this way you can be sure the correct discount is included in the price you see on VerusCars.

VerusCars does not accept promo codes from third-party websites or organizations (such as coupon portals, membership clubs, etc.). If you find a code somewhere else claiming to work with VerusCars, it’s very likely not valid. Feel free to share it with us, and we’ll check so that no one is misled by fake offers. Our goal is to keep our pricing clear, transparent and fair for everyone.

The offer I was looking at has disappeared – can I get it back on VerusCars?

Car rental deals on VerusCars are updated very frequently by our suppliers – in some cases, prices and availability can change every few minutes. If the specific offer you had selected is no longer visible in the search results, it usually means:

• the car is no longer available for your dates,
• the supplier has changed the price or conditions, or
• the promotion for that offer has ended.

We recommend:

• trying a new search with slightly different times or dates,
  checking similar cars from the same or nearby suppliers,
  coming back a bit later to see if new offers have appeared.

On VerusCars there are two types of offers:

Instant confirmation – your booking is confirmed right away and the email is sent almost immediately.
On request – the car still needs to be confirmed by the local rental supplier.
If your offer requires supplier confirmation, your booking goes into a short pending state while we check availability with our partner. This process can take around 24–48 hours, depending on how soon your pick-up date is and how quickly the supplier responds.

What we do on our side

Our team automatically monitors the status of your reservation in the background. As soon as the supplier confirms the car, we issue your voucher and send a booking confirmation email to the address you provided during checkout.

What you can check yourself

• Look in your Spam / Junk / Promotions folders in case the email was filtered.
• If you have an account, log in to your VerusCars “My Bookings” area to see whether your reservation is marked as Pending or Confirmed.
• If you can’t find your booking or can’t access your account, contact VerusCars support – we’ll help you locate and verify the status of your reservation.

If you prefer to only see cars that are confirmed immediately, use the “Instant confirmation” (or equivalent) filter in the search results. That way, all offers shown can be booked and confirmed straight away.

These are handpicked deals that VerusCars highlights as especially good options based on a combination of value, reliability and overall rental experience.

Carefully selected partners

“VerusCars Recommended” offers come from trusted suppliers that meet our higher internal standards for things like service quality, pricing transparency and customer feedback.

Clear deal, clear conditions

We show you the key information up front so you know exactly what you’re getting. Full supplier details and rental conditions are always visible on the offer page and in your booking confirmation once your reservation is completed.

In short, when you choose a “VerusCars Recommended” deal, you’re picking an option that we’d confidently choose ourselves.

VerusCars mainly focuses on self-drive car rentals, where you pick up the car yourself and drive it during the rental period.

In some destinations, certain local suppliers may offer cars with a driver or chauffeur-style service. These options are not available everywhere and usually depend on the specific country and partner. If you’re interested in this type of service, please contact VerusCars support with your destination and dates, and we’ll check what’s possible with our suppliers.

At the moment, VerusCars does not provide tours, buses with drivers or guided excursions. For those services, we recommend checking local tour operators in your chosen area, as they usually offer the best choice and local expertise.

You can contact VerusCars customer support by email at support@veruscars.com.

Send us your booking number (if you have one), travel dates and a short description of your question or issue, and our team will get back to you as soon as possible.

You can see the latest status of your reservation at any time by visiting the “My Bookings” section in your VerusCars account (or via the link you received in email). There you’ll find your booking marked with one of the following statuses:

Awaiting confirmation – we’ve received your request and are still waiting for the car rental supplier to confirm availability.
Awaiting customer action – we’re waiting for you to confirm an updated offer or complete an outstanding payment. Please check your email and follow the instructions.
Confirmed – your booking has been fully confirmed by the supplier and your voucher is available.
Cancellation in progress – we’ve received your cancellation request and are processing it. A separate email will follow once it’s completed.
Cancelled – your booking has been successfully cancelled.
 

If you don’t see a confirmation email in your inbox, remember to check your Spam / Junk / Promotions folders, as messages can sometimes end up there.

Some VerusCars partners offer an online check-in option, which you can access via your VerusCars “My Bookings” area or through the link provided in your confirmation email. Filling this in advance can speed up the process at the counter and make pick-up smoother.

If online check-in is available for your booking, you’ll see clear instructions and a button or link to start the process.

If something doesn’t work or you have questions about the online check-in form itself, please contact the rental supplier directly – their phone number and contact details are shown on your VerusCars voucher.

If you’ve misplaced your booking details, try the following steps:

Search your email inbox (and Spam/Junk folders) for a confirmation message from VerusCars. Your booking number is shown in the subject line and at the top of the email, and your voucher is usually attached or available via a link inside.

If you have a VerusCars account, log in and go to the “My Bookings” section. There you’ll see all your reservations, including the booking number and a button to view or download your voucher.

Still can’t find it? Contact VerusCars support at support@veruscars.com and include:

• the main driver’s full name,
  the email address used for the booking,
• the planned pick-up date,
  and, if possible, any payment reference or transaction ID.

We’ll use this information to locate your reservation and resend your confirmation and voucher.

A voucher is the official confirmation document VerusCars issues once your booking has been confirmed. You’ll need to present it when you pick up your car, either printed or on your phone, depending on the supplier’s rules.

The voucher includes, among other things:

• the car rental supplier’s details and contact information
• the pick-up and drop-off location, dates and times
• the vehicle category you’ve booked
• a summary of the rental conditions and what’s included
• any amount still due at the rental desk
• information about extras you added through VerusCars (for example, protection products like Full Coverage, if available)
   

Once your reservation is confirmed, we’ll send your voucher to you by email.

You can also access and download it at any time from the “My Bookings” section of your VerusCars account or via the link in your confirmation email.

Before you travel, carefully review all the details on the voucher—especially pick-up/drop-off times and location—to make sure everything matches what you selected when making the booking.

When you book with VerusCars, you’re reserving a vehicle category, not one specific car. For example, you might choose a compact, SUV or premium class – this guarantees a car from that group, but not always a particular make, model, year or engine type.

If a supplier guarantees a specific model, this will be clearly indicated on the offer (for example, with a “Guaranteed model” note on the car card). Otherwise, any car from the same category and with similar features may be provided.

On your confirmation voucher you’ll see a SIPP/ACRISS code, which describes the main characteristics of your car (size, number of doors, transmission, fuel/engine type, etc.). You can check what each letter means in our car category/SIPP explanation guide.

When you arrive at the rental desk, the supplier will normally give you a car from the category you booked. If that category is not available:

• you’ll usually be upgraded to a similar or higher category at no extra cost, or
• in rare cases, a slightly lower category may be offered instead, according to the supplier’s conditions.

Choosing a specific colour is generally not possible, unless the rental location happens to have several cars of the same model available and can offer you a choice on the spot.

On each VerusCars offer you’ll see a small suitcase icon with a number next to it, near the car image. This shows how many standard cabin-size bags (approx. 55 × 40 × 23 cm) should fit in the boot.

Because the exact model you receive can differ from the one shown in the picture, this number reflects the minimum luggage capacity you can expect for that category. Even if the car photo looks like it has a huge trunk, always rely on the suitcase count to decide whether the car will fit your bags.

Features like Bluetooth, Apple CarPlay or Android Auto depend on both the car category you book and the exact model the supplier gives you at pick-up. Many partners regularly renew their fleets, but there is always a chance you’ll receive an older or more basic version that doesn’t have all of these options.

The same is true for built-in GPS – not every car in a category will include factory navigation, even if the model shown in the photo usually does.

If a specific feature (for example, CarPlay or in-car navigation) is crucial for your trip, we strongly recommend contacting the rental supplier in advance to double-check. Their phone number and contact details are listed on your VerusCars voucher.

When you look at a VerusCars offer, you’ll often see a short four-letter code next to the car category – something like ECMR, CDAR, SFAR, etc.

These are called SIPP (or ACRISS) codes and they’re used across the car rental industry so you can quickly understand what type of car you’re booking, no matter the brand or country.

Alongside the code you’ll usually see an example like “Volkswagen Golf or similar”. This is just a sample model – the exact car you receive may be different, but it will match the same SIPP category.

Here’s what each of the four letters means:

1st letter – General car class

Size/segment of the car (mini, economy, compact, intermediate, full-size, luxury, etc.).

2nd letter – Body style / vehicle type

For example: hatchback, sedan, estate/wagon, SUV, convertible, people carrier, and so on.

3rd letter – Gearbox and drive

Indicates whether the car is manual or automatic, and in some cases if it’s 4WD / AWD.

4th letter – Fuel type and key features

Shows if the car has air conditioning and what kind of fuel or powertrain it uses (petrol, diesel, hybrid, electric, etc.).
 

If you want to explore every possible letter and combination in detail, you can look up the full ACRISS/SIPP code list on the official ACRISS website – it’s a great reference for decoding any car category.

VerusCars wants every customer to have a comfortable and safe rental experience, including travellers with disabilities or reduced mobility. Because VerusCars is a broker, the exact options depend on the local supplier, but there are several things to be aware of:

Spacious vehicles

While fully adapted vehicles are not commonly available, many suppliers offer larger cars – such as SUVs, MPVs or estate (wagon) models – that can more easily accommodate a wheelchair or other mobility equipment in the boot.

Adaptive driving devices

Some rental companies can provide hand controls, left-foot accelerators, spinner knobs or pedal extenders. These usually need to be requested well in advance of pick-up so the supplier has time to prepare the car. In many cases they are offered at no extra charge, but this can vary by supplier and location.

Documentation requirements

In some countries, you may be asked to provide proof that you’re authorised or trained to drive with certain adaptations (for example, a note or mark on your driving licence).

Service dogs

Most larger suppliers will allow service or assistance dogs to travel in the rental car. However, it’s always best to confirm this directly with the supplier before your trip to avoid misunderstandings. Their contact details are shown on your VerusCars voucher.

Availability and disabled parking badges

Bigger international rental brands are generally more likely to offer adaptive options than very small local companies, and availability can differ from place to place. In some destinations it may also be possible to request a temporary disabled parking badge, but this is handled by the local supplier or local authorities.

If you have specific accessibility needs, please contact VerusCars support before booking, tell us your destination, dates and requirements, and we’ll check what our partners in that location can offer and help you choose the most suitable option.

Not every SUV or larger vehicle shown on VerusCars is automatically 4×4 / AWD – unless this is explicitly stated in the car’s details, you should assume that four-wheel drive is not guaranteed.

Before booking, always check:

The car description and features on the offer page – if 4×4 or AWD is guaranteed, it will be clearly mentioned there.
The filters in the search results – if VerusCars offers a 4×4 / AWD filter in your destination, enabling it will show only those cars where four-wheel drive is confirmed by the supplier.

If you don’t see 4×4 / AWD clearly specified for a particular offer, it means the supplier may provide either a two-wheel drive or four-wheel drive vehicle within that category and it cannot be guaranteed in advance.

If four-wheel drive is essential for your trip (for example, for mountain roads or winter conditions), please contact VerusCars support with the car offer and your travel dates. We’ll reach out to the local supplier and confirm whether they can guarantee a 4×4 / AWD vehicle for your booking.

You’ll find the rental supplier’s contact details in two places:

On the first page of your VerusCars voucher (their name, phone number and often email/address are listed there).
In the “My Bookings” section of your VerusCars account, under the pick-up instructions for your reservation.

If you need to ask about car features, opening hours, or extras at the counter, use the phone number shown in those sections to contact the supplier directly.