Booking Changes and Cancellations

You can add extras such as child seats, an additional driver, winter tyres, and similar options while selecting the offer, before you enter the main driver’s details. The price for each extra will be shown as you add it. Please note that some extras depend on availability at pick-up, and their pricing is set by the rental supplier and may change.

Additional drivers can usually be added at pick-up, so you don’t always need to arrange this in advance. Any fee is typically paid at the desk. If your booking includes a free additional driver, tell the supplier at pick-up so they can add it to the rental agreement. The additional driver must be present and meet the supplier’s requirements.

If you need services like delivery and collection, can’t find a specific extra, or you’ve already completed the booking and want to add extras, use the View Booking Details / Modify Booking section on the My Booking page.

If you can’t make changes online or don’t see extras available, contact us via Message Us.

Many suppliers don’t accept changes within 48 hours of pick-up because reorganising vehicles and staff at short notice can be difficult. However, some bookings can still be modified online on the My Booking page. Under Modify Booking, certain reservations (often with partial prepayment) may allow changes up to 1 hour before pick-up.

If you can’t edit the booking online, minor adjustments may still be possible, but this depends on the supplier. If you’re delayed, check the Rental Conditions on your voucher for opening hours and any grace period, as this indicates how long the car may be held. If you know you’ll be late, contact the supplier as soon as possible using the details on your voucher or in the pick-up instructions, and have your flight number ready if relevant.

If you can’t reach the supplier, contact us via Message Us and we’ll do our best to help. Please note that changes are not guaranteed, may affect the total cost, and final approval is always up to the rental supplier.

It’s best to correct the name before pick-up to avoid any issues at the rental desk, as the main driver’s name should match the documents shown at pick-up and the payment card used.

To update it, log in to your account, go to the My Booking page, and use Modify Booking to make the change. Once the modification is confirmed, you’ll automatically receive an updated voucher.

If your offer includes a free additional driver, you don’t need to add it online. You can provide the additional driver’s details at the rental desk, and the supplier will add them to the rental agreement.

If you add an additional driver under optional extras online, it may be treated as an extra (a second additional driver), which can trigger a separate fee.

Because we work with many suppliers worldwide, the seat types and brands can vary by location. In most cases, you can request one of the following options:

• Baby seat (0–13 kg), suitable from birth to around one year old.
• Child seat (9–18 kg), typically for toddlers between one and three years old.
• Booster seat (15–45 kg), usually for older children.

Some suppliers may ask for your child’s age and weight to provide the correct seat size. Requirements can also differ by country or state, so it’s worth checking local rules before you travel.

Child seats, like all extras, are subject to availability at pick-up. Suppliers will do their best to provide the requested seat, but it can’t always be guaranteed in advance.

You can also bring your own child seat if you prefer. Keep in mind that features like ISOFIX may depend on the vehicle you receive, which is usually confirmed at pick-up.

Winter equipment availability depends on the supplier and destination. Some suppliers offer winter tyres and/or snow chains either included in the rental price or for an additional fee. Ski racks are less common, but may be available as an optional extra in some locations.

Fees and availability are set by the supplier and can vary, so check what’s shown during booking and in the Rental Conditions. It’s also important to review local winter equipment regulations, especially if you plan to cross borders. If winter equipment is required, contact the supplier using the details on your voucher or message us in advance so arrangements can be made.

Free upgrades can’t be guaranteed in advance. In most cases, you’ll receive a car from the category you booked. If a higher category is available, the supplier may offer an upgrade at the rental desk, but it usually comes with an extra fee.

To avoid disappointment, we recommend booking the car category you want to drive.

To change your booking, submit a modification request through the My Booking section, ideally at least 48 hours before pick-up.

Log in to your account, go to the My Booking page, and select Modify Booking to update your details.

You can usually request changes such as pick-up and drop-off dates or locations, changing the vehicle category, adding or removing extras, adding a flight number, or updating the main driver details. Some extras can also be added at pick-up, subject to availability.

We’ll do our best to arrange the changes you request, but they are not guaranteed, as they depend on availability and the supplier’s policy. Changes may also affect the total price.

Yes, the price can change if you modify your booking. Changes to the rental period, vehicle category, pick-up or drop-off location, or pick-up/drop-off times can affect the total cost. Adding or removing extras or coverage can also change the price.

If you extend the rental or switch to a higher category, the price will usually increase. Changing locations can also affect the rate, as suppliers may charge differently by branch.

In some cases, a modification may require cancelling and creating a new booking at the current rates, which can result in a different price. We will always confirm any price change with you before proceeding.

Contact the rental supplier as soon as you know you’ll be late and let them know your updated arrival time. Depending on their policy and availability, they may be able to adjust your pick-up. The supplier’s phone number is shown on your voucher.

Only the main driver can pick up the car, so an additional driver can’t collect the vehicle on your behalf.

If you can’t reach the supplier, message us and we’ll do our best to inform them. Please note that suppliers only hold cars for a limited time, which is stated in the Rental Conditions under business hours and any grace period.

Flight delays are outside our control, so we can’t take responsibility for any related extra costs. If needed, check with your airline or travel insurance provider about possible compensation.

In many cases, you can pick up the car a little earlier if it’s already available and the supplier can process the paperwork. However, earlier pick-up can’t be guaranteed, as the car may still be with another customer or being prepared.

If you need an earlier pick-up time, request it in advance by modifying your booking in the My Booking section or messaging us through the Help Center. Please note that collecting the car earlier may affect the total price, and we will confirm any price change with you before proceeding.

If you don’t pick up the car within the supplier’s grace period, the booking may be treated as a no-show and cancelled. You can find the grace period details on your voucher, together with the supplier’s business hours.

If you know you’ll be late, contact the supplier as soon as possible using the phone number on your voucher. This can improve the chance they will hold the booking, depending on their policy and availability.

If the supplier agrees to wait, extra charges may apply. For example, an out-of-hours fee can be charged if you arrive after business hours, and some suppliers may also apply a late pick-up fee.

If you don’t pick up the car at all, the booking will be handled according to our cancellation and refund policy.

A no-show is when the car isn’t collected at the agreed pick-up time and the supplier’s grace period expires. It can also be recorded if you arrive but the rental can’t be started because something is missing or doesn’t meet the rules — for example, you don’t have the required documents (driving licence, payment card, ID) or you don’t meet the driver conditions (such as age limits or licence requirements).

If your booking was prepaid, the prepaid amount is typically not refunded in a no-show case. Please refer to the Cancellation Policy for the exact terms.

The reimbursement link can only be used once. If you’ve already submitted your refund request, please allow 5–10 business days for the funds to appear in your account.

If you haven’t been able to submit the request and the link no longer works, message us and we’ll help you arrange the refund.

If you cancel at least 48 hours before the scheduled pick-up time (local time at the pick-up location), we refund your prepayment in full as Booking Credit, or back to your card if you prefer.

If you cancel less than 48 hours before pick-up, the prepayment is not refunded. In that case, only Full Coverage or RentalCover (if purchased) can be refunded.

You can check the exact pick-up time for your booking on your voucher and in the My Booking section.

To cancel your booking, submit a cancellation request through the My Booking section on our website.

Log in to your account, open My Booking, select the reservation you want to cancel, and click Cancel My Booking. Refund eligibility depends on the Terms and Conditions.

If your booking is eligible for a refund, we refund it as Booking Credit (see our cancellation policy for details).

If you cancel more than 48 hours before pick-up, you’ll receive a full refund. If you cancel less than 48 hours before pick-up (but still before the pick-up time), only Full Coverage or RentalCover can be refunded if purchased. If the cancellation request is received after the scheduled pick-up time, no refund is available.

If you don’t want to use Booking Credit, you can withdraw it back to your original payment method using the link at the bottom of your booking cancellation confirmation email.

If your cancellation is eligible for a refund, we issue it as Booking Credit.

If you prefer to receive the money back to your original payment method, use the withdrawal link at the bottom of your booking cancellation confirmation email.

Once a booking is cancelled, it usually can’t be reinstated. If you cancelled by mistake, check our website to see if the same car is still available and make a new booking. If the original option isn’t available, you can choose a different vehicle and book again.

If you can’t find a suitable option, message us through the Help Center and we’ll help you.